Mastering Responses for Scam Victim Intervention
Mastering Responses for Scam Victim Intervention is a two-hour training designed for practitioners, investigators, and advocates who work directly with scam victims.
You’ll learn how scams hijack the nervous system, why victims often can’t “just walk away,” and how to respond in ways that calm, empower, and rebuild trust.
Through real-world examples, psychological insights, and practical communication techniques, this course helps you move beyond blame and into effective intervention. Whether you’re in law enforcement, fraud prevention, or support services, you’ll finish with tools that help victims—and yourself—navigate these conversations with clarity and compassion.
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Chapter 1 - Course Introduction
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Chapter 2 - Scam Hooks
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Chapter 3 - The Nervous System
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Chapter 4 - The Scammers
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Chapter 5 - The Geography of Scams
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Chapter 6 - Scam Interventions
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Chapter 7 - Life After a Scam
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Chapter 8 - Closing Time
Retake this course?
Retaking this course from the beginning will reset all of your tracked progress.