Mastering Responses for Scam Victim Intervention
Mastering Responses for Scam Victim Intervention is a two-hour training designed for practitioners, investigators, and advocates who work directly with scam victims.
You’ll learn how scams hijack the nervous system, why victims often can’t “just walk away,” and how to respond in ways that calm, empower, and rebuild trust.
Through real-world examples, psychological insights, and practical communication techniques, this course helps you move beyond blame and into effective intervention. Whether you’re in law enforcement, fraud prevention, or support services, you’ll finish with tools that help victims—and yourself—navigate these conversations with clarity and compassion.
If you purchased the workbook, you can download it from here. antiscam.education/companion-workbook
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Chapter 1 - Course Introduction
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Chapter 2 - Scam Hooks
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Chapter 3 - The Nervous System
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Chapter 4 - The Scammers
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Chapter 5 - The Geography of Scams
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Chapter 6 - Scam Interventions
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Scam Intervention Introduction
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When Interventions Go Wrong
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When Interventions Go Right
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Ground-up Approach
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Helping by Age Group
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Helping Kids
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Helping Teens and Young Adults
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Helping Adults and Parents
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Helping Adults and Grandparents
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The Parasympathetic Nervous System
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Exercise: Cyclic Sigh
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Exercise: Box Breathing
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Exercise: 4-7-8 Breath
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Exercise: Tapping
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Exercise: Body Scan
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Assesment
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Chapter 7 - Life After a Scam
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Chapter 8 - Closing Time